Refund & Cancellation Policy

1. General Policy
   This policy outlines the terms for refunds and cancellations for events and services managed by Grit Event Management. All cancellation requests must be submitted in writing to gritevent@gmail.com.
2. Event Registration/Ticket Cancellation by Participant
   2.1. Standard Events:

• More than 30 days before event: 50% refund
• Less than 30 days before event: No refund (ticket transfer may be permitted with administrative charges)

2.2. Non-Refundable Events: Certain events (marked during registration) may have a strict no-refund policy after purchase.

2.3. Processing: All eligible refunds are subject to deduction of bank/payment gateway charges (approximately 3-5%) and will be processed within 14-30 working days.

3. Event Package Cancellation by Client (Corporate/Private Events)
   3.1. Cancellation charges based on total agreed fee:

• More than 90 days before event: 25% cancellation fee
• 60 to 89 days before event: 50% cancellation fee
• 30 to 59 days before event: 75% cancellation fee
• Less than 30 days before event: 100% cancellation fee

3.2. Additional Costs: Any non-recoverable third-party costs already incurred (vendor deposits, permits, etc.) will be invoiced separately.

4. Postponement/Date Change
   4.1. Postponement requests are treated as cancellations under Section 3 if vendors cannot accommodate new dates.
   4.2. If postponement is possible, an administration fee of 10% may apply, plus any vendor rescheduling fees.
5. Cancellation by Grit Event Management
   5.1. Within Our Control:Full refund if we cancel for reasons within our control.
   5.2. Force Majeure:For cancellations due to circumstances beyond our control (natural disasters, government orders, pandemics, venue closure):

• Credit note for future event (valid 12 months), OR
• Refund minus non-recoverable costs already incurred

6. Special Circumstances
   6.1. Medical Emergencies:May be considered with valid medical certificate, subject to 25% administrative fee.
7. Refund Process
   7.1. Approved refunds processed within 30 working days to original payment method.
   7.2. Credit notes issued within 7 working days, valid for 12 months from issue date.
8. Contact for Refund Inquiries
   Email: gritevent@gmail.com
   Phone: 012-400 2890
   Please include: Event name, booking reference, and reason for cancellation.