GRIT Event Management

Legal

Refund & Cancellation Policy

Last updated: November 2026

This policy explains when refunds are given for event registrations and tickets sold by Grit Event Management (104815). Where an event page sets out different terms, the event page applies.

1. Cancellation by a participant

  • Registration fees are generally non-refundable once a registration is confirmed.
  • If you can no longer attend, you may be able to transfer your slot to another person or defer to a later edition, where the event page allows it and before the stated deadline. An administration fee may apply.
  • Race kits, medals and merchandise for registrations that are not used are not refunded or posted out, unless the event page says otherwise.

2. Cancellation or postponement by Grit

  • If we cancel an event and do not reschedule it, registered participants will be offered a refund of the registration fee, less any third-party payment processing charges.
  • If an event is postponed, your registration will carry over to the new date. If you cannot attend the new date, contact us within the time stated in our notice to ask about a refund or credit.
  • If the venue, route or programme changes but the event still goes ahead, no refund is given.

3. Events affected by circumstances outside our control

Events may be shortened, changed or called off at short notice because of severe weather, flooding, haze, public health orders, instructions from the authorities or other circumstances outside our control. In these cases, costs already committed may mean a full refund is not possible. Where we can, we will offer a partial refund, a credit or a place at a future edition.

4. Did-not-start and did-not-finish

No refund is given if you do not start, are withdrawn for safety reasons, miss a cut-off time or do not finish the event.

5. Corporate and client events

For events we organise on behalf of a client, cancellation and refund terms are set out in the quotation or agreement for that event.

6. How refunds are paid

Approved refunds are paid to the original payment method, or by bank transfer where that is not possible, normally within 30 working days of approval.

7. How to make a request

Email admin@gritevent.com with your full name, the event name, your registration or order number and the reason for your request.

Contact us

For questions about this policy, contact admin@gritevent.com or +60 12-400 2890.